Terms of Use

Last updated: 03 July 2026

1. About Greenway Holidays

Greenway Holidays provides travel planning assistance, Kerala tour packages, customised holiday enquiries, destination information, and related tourism services.

Website: [Your Website URL]
Email: [Your Email Address]
Phone: [Your Phone Number]
Business Address: [Your Business Address]

2. Use of Our Website

You may use our website for lawful purposes only, including browsing travel packages, reading destination information, submitting enquiries, and contacting us for travel planning assistance.

You agree not to:

• Use the website for any illegal, fraudulent, harmful, or misleading purpose
• Submit false, incomplete, or misleading information
• Attempt to damage, disrupt, hack, or interfere with the website
• Copy, reproduce, or misuse our website content without permission
• Use automated tools, bots, or scraping systems to extract website data
• Upload or transmit harmful code, spam, or malicious content

3. Travel Enquiries

When you submit a travel enquiry, you agree to provide accurate and complete information. This helps us prepare suitable travel suggestions, itineraries, and package options.

Submitting an enquiry does not automatically confirm a booking. A booking is confirmed only after package details, availability, pricing, payment terms, and confirmation are agreed upon by both parties.

4. Package Information

The travel packages, itineraries, prices, images, descriptions, and destination details shown on our website are for general information and promotional purposes.

Package details may change based on hotel availability, season, transport availability, weather conditions, government rules, local restrictions, partner pricing, and other factors beyond our control.

Final package details, inclusions, exclusions, cancellation terms, and pricing will be shared before booking confirmation.

5. Pricing and Availability

Prices displayed or shared on the website may be indicative and subject to change. Final pricing depends on travel dates, number of travellers, hotel category, room availability, vehicle type, itinerary customisation, and applicable taxes or charges.

We reserve the right to revise pricing, correct errors, update package details, or withdraw offers without prior notice.

6. Booking Confirmation

A booking may require an advance payment, full payment, or other confirmation process as communicated at the time of booking.

Your booking is confirmed only after we receive the required payment and issue a written confirmation through email, WhatsApp, message, or another accepted communication method.

7. Payments

Payments may be accepted through bank transfer, UPI, payment gateway, cash, or other approved methods shared by Greenway Holidays.

You are responsible for ensuring that payment details are correct before making any transaction. Greenway Holidays will not be responsible for payments made to incorrect accounts, unauthorised persons, or fraudulent third-party links not officially shared by us.

8. Cancellations and Refunds

Cancellation and refund terms may vary depending on the package, hotel, transport provider, travel partner, season, and timing of cancellation.

Some bookings may be non-refundable, partially refundable, or subject to cancellation charges. The applicable cancellation and refund terms will be shared at the time of booking or in our separate Refund and Cancellation Policy.

9. Traveller Responsibilities

Travellers are responsible for carrying valid identification documents, tickets, booking confirmations, permits, travel documents, and any other documents required for the trip.

Travellers are also responsible for:

• Following hotel, transport, destination, and government rules
• Arriving on time for pickups, check-ins, activities, and transfers
• Respecting local culture, nature, and public property
• Taking care of personal belongings, valuables, and documents
• Informing us in advance about medical conditions, mobility issues, food restrictions, or special requirements

10. Hotels, Transport, and Third-Party Services

Some services may be provided by third-party partners, including hotels, resorts, homestays, cab operators, transport providers, guides, activity operators, and payment service providers.

While we make reasonable efforts to work with reliable partners, Greenway Holidays is not responsible for service failures, delays, safety issues, misconduct, losses, or damages caused directly by third-party service providers.

11. Travel Risks and Changes

Travel may be affected by weather, traffic, road conditions, natural events, strikes, local restrictions, government orders, health advisories, transport delays, or other circumstances beyond our control.

Greenway Holidays may modify itineraries, timings, accommodation arrangements, or transport plans when necessary for safety, availability, or operational reasons.

12. Website Content

We make reasonable efforts to keep website content accurate and updated. However, we do not guarantee that all information on the website will always be complete, error-free, current, or suitable for every traveller.

You should confirm final package details, prices, inclusions, exclusions, and travel conditions with us before making any booking decision.

13. Intellectual Property

All website content, including text, images, design, layout, graphics, branding, package descriptions, and other materials, belongs to Greenway Holidays or its respective content owners unless otherwise stated.

You may not copy, reproduce, modify, republish, distribute, or commercially use our content without prior written permission.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Greenway Holidays shall not be liable for indirect, incidental, special, consequential, or financial losses arising from your use of our website, travel services, third-party services, or inability to access any service.

Our liability, if any, shall be limited to the amount paid directly to Greenway Holidays for the specific service giving rise to the claim.

15. Indemnity

You agree to indemnify and hold Greenway Holidays harmless from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms of Use, false information submitted by you, or breach of applicable laws.

16. Third-Party Links

Our website may contain links to third-party websites, booking platforms, map services, social media pages, payment gateways, or travel resources.

These links are provided for convenience only. We are not responsible for the content, privacy practices, security, or services of third-party websites.

17. Changes to These Terms

We may update these Terms of Use from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Continued use of our website after changes are posted means you accept the updated Terms of Use.

18. Governing Law and Jurisdiction

These Terms of Use shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located at [Your City / Jurisdiction], unless otherwise required by applicable law.

19. Contact Us

If you have any questions about these Terms of Use, please contact us: