Privacy Policy

Last updated: 03 July 2026

1. Who We Are

Greenway Holidays provides travel planning, holiday packages, customised tour enquiries, and related tourism services, with a special focus on Kerala travel experiences.

Website: [Your Website URL]
Email: [Your Email Address]
Phone: [Your Phone Number]
Business Address: [Your Business Address]

2. Information We Collect

We may collect personal information when you visit our website, submit an enquiry form, contact us by phone, email, WhatsApp, or request details about our travel packages.

The information we may collect includes:

• Your full name
• Email address
• Phone number or WhatsApp number
• Preferred travel destination
• Preferred travel dates
• Number of travellers
• Approximate travel budget
• Accommodation preferences
• Special travel requirements or requests
• Messages submitted through enquiry forms
• Basic technical information such as IP address, browser type, device type, and website usage data

In certain booking-related situations, we may request additional information required by hotels, transport providers, government rules, or travel partners. Such information will only be collected when necessary for providing the requested service.

3. How We Use Your Information

We use your information to respond to your enquiries and provide travel-related services.

Your information may be used for the following purposes:

• To contact you regarding your travel enquiry
• To prepare and share suitable tour packages
• To customise travel itineraries based on your preferences
• To coordinate with hotels, transport providers, tour operators, and travel partners
• To process bookings, confirmations, and service requests
• To send important updates related to your enquiry or booking
• To improve our website, services, and customer experience
• To maintain business records and respond to customer support requests
• To comply with applicable legal, regulatory, accounting, or security requirements
• To send travel offers or promotional updates, where permitted or where you have shown interest

4. Enquiry Forms and WordPress Data

When you submit an enquiry through our website, your information may be emailed to our configured business email address and may also be stored inside our WordPress admin system for follow-up and record-keeping.

Access to enquiry data is limited to authorised persons who need it to respond to your travel request.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, understand website performance, and support basic analytics.

Cookies may help us:

• Understand how visitors use our website
• Improve page speed, layout, and usability
• Remember basic preferences
• Measure traffic and website performance

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share necessary information with trusted parties only when required to provide travel-related services.

Your information may be shared with:

• Hotels, resorts, homestays, or accommodation providers
• Cab operators, transport providers, or travel coordinators
• Tour guides, activity providers, or local service partners
• Payment service providers, where applicable
• Technology providers who help us operate our website or communication systems
• Legal, regulatory, or government authorities, where required by law

We share only the information necessary for the relevant service and expect our partners to handle your data responsibly.

7. Payment Information

If payments are collected through our website, payment links, UPI, bank transfer, or third-party payment gateways, the payment may be processed by the respective payment service provider.

We do not intentionally store your complete card details, banking passwords, UPI PINs, or sensitive payment authentication information on our website.

8. Data Retention

We retain your personal information only for as long as necessary to respond to enquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and improve customer service.

If you would like us to delete your enquiry information, you may contact us using the details provided in this policy. We will review and respond to such requests in accordance with applicable law and legitimate business requirements.

9. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

Our security efforts may include:

• Restricting access to enquiry data
• Using secure website hosting and administrative controls
• Keeping website software, themes, and plugins updated where possible
• Using secure communication channels where available

However, no website, internet transmission, email, or online storage system can be guaranteed to be completely secure. We encourage you not to share highly sensitive information unless it is necessary for your booking or travel service.

10. Your Rights and Choices

Depending on applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain communications
• Request deletion of your personal data, subject to legal or business requirements
• Raise a privacy-related complaint or grievance

To exercise any of these rights, please contact us at [Your Email Address].

11. Marketing Communications

If you contact us or show interest in our travel services, we may send you relevant travel offers, package updates, or follow-up messages.

You may opt out of promotional communications at any time by contacting us or replying with an unsubscribe request where applicable. Even if you opt out of promotional messages, we may still contact you for important service-related communication regarding your enquiry or booking.

12. Children’s Privacy

Our website and services are intended for adults who are planning travel for themselves, families, groups, or customers. We do not knowingly collect personal information directly from children without appropriate consent from a parent or guardian.

If you believe that a child has provided personal information to us without proper consent, please contact us and we will take appropriate steps.

13. Third-Party Links

Our website may contain links to third-party websites, hotel websites, booking platforms, payment gateways, map services, social media pages, or travel-related resources.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.

14. International Users

If you access our website from outside India, please note that your information may be processed in India or through service providers located in other countries. By using our website or submitting an enquiry, you understand that your information may be handled according to this Privacy Policy and applicable laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us: